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Read These Terms Before You Start

These terms set out what you agree to when you open and use your jos13 account — including how deposits via DANA, OVO, and GoPay are handled, what you can and cannot do on the platform, and how we manage your account if something…

Wallet rules: DANA, OVO, GoPayAccount eligibility by regionWithdrawal and deposit conditionsAccount suspension termsDispute resolution process

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TERMS CONTACT

Reach Us About Your Terms Query

If any part of these terms is unclear, or you believe an account action was taken in error, our support team can walk you through the relevant clause and what it means for your account. For wallet-related disputes involving DANA, OVO, or GoPay transactions, include your transaction reference number when you reach out — it speeds everything up.

What These Terms Actually Cover

jos13 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating a jos13 account, you confirm that you have read and accepted these terms in full. They apply to every part of your account activity — from your first DANA top-up to every withdrawal you request via OVO or GoPay. These terms are a binding

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agreement between you and jos13. We may update them from time to time; when we do, the revised version takes effect as soon as it is published on this page. Continued use of your account after an update means you accept the new terms. If you
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disagree with any change, stop using your account and contact support. Eligibility to use jos13 is subject to local law and is available only where permitted in your region. We do not accept accounts from regions where access is restricted by applicable law. Your account is
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personal to you — sharing login details or allowing another person to operate your account is a breach of these terms and may result in suspension. All transactions processed through DANA, OVO, or GoPay are subject to the transaction limits and verification requirements set out in
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the payment section of your account dashboard.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

How jos13 Applies These Terms Fairly

We apply these terms consistently across all accounts, whether you deposit via DANA in Bandung or use GoPay anywhere else in Indonesia. Account decisions — including suspensions or limits — follow the process set out in these terms, and you can request a review through live chat or email. Your account data is handled according to our privacy policy, and we retain transaction records for the period required under applicable rules.

Account Security Your account is protected with OTP verification on login and withdrawal requests. Never share your OTP or password — doing so is a breach of these terms and voids account protections.

Data Retention We keep your account and transaction records for as long as required under applicable rules. You can request a summary of your data by contacting support through the Help Centre.

Dispute Process If you believe a terms decision was applied incorrectly to your account, raise it via live chat with your transaction ID. We review each case against the published terms, not a general policy.

Terms Updates When terms change, we post the updated version on this page and note the revision. Checking this page regularly means you always know what applies to your account right now.

Common Questions About These Terms

These questions cover the things most people ask when they first read through the terms — account rules, wallet conditions, eligibility, and what happens if something on your account is disputed.

Yes. Every deposit and withdrawal processed through DANA, OVO, or GoPay on your account is covered by these terms, including any transaction limits shown in your account dashboard.

The updated terms take effect as soon as they are published on this page. Continuing to use your account after that point means you accept the revised version. You can always check the current version here.

No. Your account is strictly personal. Allowing another person to log in, deposit, or place bets on your account is a direct breach of these terms and may result in immediate suspension without notice.

Contact support via live chat or email with your account ID and a brief description of the situation. We will review it against the relevant clause in these terms and respond as soon as we can.

Access depends on local law and your region. Where local law permits, your account functions normally. If your region has restrictions, eligibility may be limited — check with our support team if you are unsure.

This page always shows the current version. We do not distribute terms by email or in-app notifications for every update, so bookmark this page and check it when you have a terms-related question.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Read These Terms Before You Start

Reach Us About Your Terms Query

How jos13 Applies These Terms Fairly

Common Questions About These Terms

01 Do these terms apply to DANA, OVO, and GoPay transactions?

02 What happens if jos13 updates the terms while I have an active account?

03 Can someone else use my account on my behalf?

04 How do I request a review if my account is suspended?

05 Is access to jos13 available everywhere in Indonesia?

06 Where can I find the most current version of these terms?

Terms & Conditions

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