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How jos13 Handles Your Personal Information

This page tells you exactly what data jos13 collects when you open an account, make a deposit via DANA, OVO, or GoPay, and use our lobby — and what we do with it.

Account data protectionWallet payment privacyCookie transparencyData retention policyYour right to request deletion
jos13 How jos13 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

jos13 applies consistent data-handling practices across every account interaction — from first login to wallet withdrawal. Here is what that looks like in practice across the four areas that matter most to your account.

Payment Data Security

When you transact via DANA, OVO, or GoPay, we receive only a transaction reference number. Your wallet PIN and full account credentials stay on your device and with your wallet provider.

Cookie Controls

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. You can adjust cookie permissions through your browser settings at any time.

Account Access Logs

Every login to your jos13 account is time-stamped and tied to your device fingerprint. If we detect an unfamiliar access pattern, we flag it before your session continues.

Data Retention Period

We keep your account data for as long as your account is active and for a period after closure as required by applicable regulation. You can request early deletion where local law permits.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about your data, want to correct something in your account record, or need to request deletion, our support team is the right place to start. We keep the process straightforward — send us your account reference and the specific data concern, and we will respond as quickly as we can.

Live Chat Open the chat widget from any page on jos13. Quote your account ID and describe your data request — we will handle it directly.
Email Support Send a message to our support address with your registered email and the nature of your privacy query. We aim to acknowledge within one business day.
Account Settings Some data corrections — like updating your contact number or linked wallet — can be made directly inside your account settings without contacting support.

Your Privacy Questions, Answered Directly

These are the questions we hear most often about how jos13 manages personal data. If something is not covered here, reach out through live chat or email and we will clarify your specific situation.

We collect your name, email address, contact number, and the device details used during registration. Wallet details from DANA, OVO, or GoPay are limited to transaction references only.

We share data only with payment processors needed to complete your DANA, OVO, or GoPay transactions. We do not sell your data to advertisers or unrelated third parties under any circumstances.

Send a request via live chat or email using your registered account address. Include your account ID, and we will prepare a summary of the data we hold against your profile.

Yes. Submit a deletion request through our support channel. We process it in line with applicable local regulation — some records may need to be retained for a defined period before full deletion.

Cookies keep your session active and remember your lobby settings. You can disable non-essential cookies through your browser at any time, though this may affect how some account features function.

No. We store only the transaction reference generated by the payment processor. Your wallet login, PIN, and balance details are never transmitted to or stored on our servers.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.