Reference

Understand Your Rights on jos13

These legal terms set out how jos13 operates, what applies to your account, and how we handle your data — all shaped around the realities of using digital wallets like DANA, OVO, and GoPay in Indonesia.

Account TermsData PolicyDANA, OVO, GoPay ConditionsJurisdiction NoticeContact Rights
jos13 Understand Your Rights on jos13
POLICY CONTACT

Reach Us About Legal Queries

If any part of these legal terms is unclear — or if you want to request your account data, raise a dispute, or ask about how your DANA or OVO wallet details are stored — our support team handles these directly. Reach out through the channel that suits you best, and we'll respond with the specific policy detail relevant to your account.

Live Chat Support Open the live chat from your account dashboard for direct legal policy questions. Our team handles data requests, account disputes and eligibility queries in real time.
Email Policy Requests Send detailed legal requests — including data access or deletion — to our support email. We'll confirm receipt and respond with the relevant policy documentation for your account.
Account Help Centre The Help Centre in your account settings covers terms updates, wallet-linked data notices for DANA and GoPay, and steps to raise a formal complaint or request a policy review.
DATA AND SECURITY

How We Protect Your Account and Data

Your account security is tied directly to how we store and process your information. From the moment you link a DANA, OVO, or GoPay wallet, that data is handled under our security and retention policy — with access limited to authorised processes only. Here is what that means in practice for your account.

Data Handling

Account data — including wallet identifiers for DANA, OVO, GoPay — is stored only as long as your account is active or as required under applicable law. We do not sell or share it with third parties for marketing.

Cookie Policy

We use session and preference cookies to keep your account logged in and to remember your last wallet selection. You can manage cookie permissions through your browser settings at any time.

Account Security Steps

Login is verified via OTP to your registered mobile number. If you suspect unauthorised access, contact support immediately — we can freeze account activity while we review the case with you.

Requesting Changes

You may request a copy of your stored data, ask us to correct inaccuracies, or request account deletion by contacting support with your registered email and wallet details for verification.

Common Questions About Policy and Rights

These are the questions we see most often from account holders about how our legal terms work — from data requests to wallet conditions and what to do if something goes wrong.

Deposits via DANA, OVO, or GoPay are governed by our deposit conditions alongside each wallet provider's own terms. Both sets of terms apply to that transaction simultaneously.

Contact support via live chat or email with your registered account details. We'll verify your identity and send your data summary in line with our retention and access policy.

Yes. Submit a deletion request through the Help Centre or support email. We'll close the account and remove data not required for legal retention obligations, then confirm the action to you.

We notify you via your account dashboard before any changes take effect. Continued use of the account after the effective date means you've accepted the updated terms.

Access depends on local law and whether your region is covered under eligible areas. If access is restricted where local law applies, those restrictions override our general availability.

Raise a transaction dispute through live chat or the Help Centre in your account. Include the transaction date and the wallet used — DANA, OVO, or GoPay — so we can review it directly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.